Unsubscribe to promotional notifications
Dear Customer,
Greetings of the day!
Thank you for using CASHe.
Please be informed that we have unsubscribed you from all CASHe promotional.
Regards,
CASHe Tech Team
Call me – Customers requesting for a call back
Cannot be automated. (Need to create a separate group in Freshdesk)
Delete my account/Data erasure requests
Status | New, P0,P3 |
From | Registered email id |
Active loan | 0 |
Active CL | 0 |
Ticket Status | Open |
Reopen Status | 0 |
Scenario 1
Dear Customer,
Greetings from CASHe.
Kindly share your concerns and we shall be happy to assist you.
Thank you,
CASHe Support Team
Scenario 2
From | Non Registered email |
Active loan | 0 |
Active CL | 0 |
Ticket Status | Open |
Reopen Status | 0 |
Dear Customer,
Greetings from CASHe.
Request you to raise your concern from your registered email address.
Thank you,
CASHe Support Team
Scenario 3
Status | DR, CA,CCP, DVIP,CR |
From | Registered email id |
Active loan | 0 |
Active CL | 0 |
Ticket Status | Open |
Reopen Status | 0 |
Dear Customer,
Greetings from CASHe.
Please be informed that we cannot proceed for account deletion at present as your loan is in process.
Thank you,
CASHe Support Team
Scenario 4
Status | Anything |
From | Registered email id |
Active loan | 1 |
Active CL | 1 or 0 |
Ticket Status | Open |
Reopen Status | 0 |
Dear Customer,
Greetings from CASHe.
Please be informed to delete your account details you will have to close your active loan.
Thank you,
CASHe Support Team
Scenario 5
Status | TB,PB,DB |
From | Registered email id |
Active loan | 0 |
Active CL | 0 |
Ticket Status | Open |
Reopen Status | 0 |
Dear Customer,
Greetings from CASHe.
Kindly share your concerns and we shall be happy to assist you.
Thank you,
CASHe Support Team
Cibil not updated / Impacting credit score
Dear Customer,
Greetings from CASHe.
Kindly share your latest complete Cibil report in PDF format with password and we shall rectify the discrepancies, if any.
Do not send screenshot(s).
Thank You,
CASHe Support Team
Payment not reflecting
Scenario 1:
From | Registered email id |
Has taken any loan with CASHe | 1 |
Ticket Status | Open |
Attachment | 0 |
Reopen Status | 0 |
Dear Customer,
Greetings from CASHe.
We appreciate that you repaid your CASHe loan.
We would further like to inform that you will receive a notification as soon as we receive your funds.
However, if the payment does not get processed within 24 working hours (excluding weekends since payment will be processed on the next working day) kindly check your bank statement for reversal of payment. If not, mail us the complete statement in pdf format specifying the date of transaction to track your payment.
Thank You,
CASHe Support Team
Scenario 2:
From | Payments not reflecting feature |
Ticket Status | Open |
Reconciliation date | >ticket creation date |
Amount raised | = Amount reconciled |
Attachment | 1 |
Reopen Status | 0 |
Dear Customer,
Greetings from CASHe, thank you for writing to us.
Kindly note that we have reconciled your latest payment in the application.
If your still facing any issues, please mail us the complete bank statement in pdf format specifying the date of transaction to track your payment.
Thank You,
CASHe Support Team
No input from customers
Scenario 1
From | Registered email id |
Ticket Status | Open |
# keywords in the description | <=2 |
Attachment | 0 |
Reopen Status | 0 |
Dear Customer,
Greetings from CASHe, thank you for writing to us.
Please elaborate your query in detail so that it will assist us to serve you in a better way.
Thank You,
CASHe Support Team
Scenario 2
From | Non Registered email id |
Ticket Status | Open |
# keywords in the description | <=2 |
Attachment | 0 |
Reopen Status | 0 |
Dear Customer,
Greetings from CASHe, thank you for writing to us.
Request you to raise your concern from your registered email address and elaborate your query in detail so that it will assist us to serve you in a better way.
Thank You,
CASHe Support Team
Login Issue
From | Registered email id |
Ticket Status | Open |
Login date | <ticket creation date |
Check description | Login error keywords |
Attachment | 0 |
Reopen Status | 0 |
Dear Customer,
Greetings of the day. Thank you for using CASHe.
Please be informed that your active account is associated with your Gmail/Facebook/LinkedIn credentials. Kindly login with from Gmail/Facebook/LinkedIn.
Let us know if you still facing any issue.
Thanks & Regards,
CASHe Tech Team
Foreclosure Information
Scenario 1
From | Registered email id |
Active loan | 1 |
loan_due_date | is after ticket created date |
# of active loans | 1 |
Ticket Status | Open |
Reopen Status | 0 |
Scenario 2
From | Registered email id |
Active loan | 1 |
loan_due_date | is before ticket creation date |
# of active loans | >1 |
Ticket Status | Open |
Reopen Status | Null |
Scenario 3
From | Nonregistered email |
No other identifier in subject line |
|
Dear Customer,
Greetings from CASHe.
Thank you for writing to us.
If you wish to foreclose the current loan, you can pay the total outstanding of Rs <amount> by T+5 days. Please note there are no foreclosure charges.
The Procedure for Repayment is as follows:
For Kotak Customer: • Login into your net banking account • Click on More - E-Tax - Special Transactions • Select your account number from the dropdown in ‘From’ • Enter your CASHe Account number in • To: - 9999900000XXXXX • Account Name: BHANIX FINANCE AND INVESTMENT LIMITED • IFSC Code: KKBK0000958
| Other Banks: • Account Name: BHANIX FINANCE AND INVESTMENT LIMITED • Account Number: 9999900000XXXXX • Bank Name: Kotak Mahindra Bank • IFSC Code: KKBK0000958 • Account Type: Current • Payment mode: NEFT
|
Please note that the Beneficiary account is a Current account and the IFSC branch location is NARIMAN POINT, MUMBAI
Please make sure that you enter the above information correctly while transferring funds.
You can also login into your CASHe app and make payment through UPI. Our UPI id is Cashe@kotak. We strongly recommend you to create your unique UPI ID with your registered bank (if you don’t have one) and register it with CASHe.
We accept payments through NEFT & UPI only. Please do not choose IMPS/CHEQUE for repayments.
Assuring you of our best service at all times.
Your Sincerely,
CASHe Support Team